Orders
How do I check my order status?
Use the tracking link in your confirmation email, or email info@kiboloo.com with your order number.
Can I change or cancel my order?
Contact us as soon as possible. If it has not shipped, we will try to change or cancel it. If it has shipped, see the Refund Policy.
Forgot a discount code?
Discount codes must be used at checkout. They cannot be added later.
Shipping
How long until my order arrives?
Processing takes 1 to 2 business days. Delivery takes 3 to 5 business days. Total: usually 4 to 7 business days.
How much is shipping?
Free within mainland France.
Do you ship outside mainland France?
No. We ship only to mainland France. Corsica and DOM-TOM are not covered.
Returns and Refunds
What if I am not happy?
You can request a return within 14 days of receiving your item. See the Refund Policy for the full process.
How long does a refund take?
We initiate refunds within 1 to 2 business days after receiving and checking the return. Funds reach your original payment method within 8 business days. Total time is up to 10 business days.
Who pays return shipping?
Customer pays, unless the item is defective or we shipped the wrong item.
Do I need original packaging?
We recommend keeping it. If not, pack the item securely.
Payment
What payment methods do you accept?
Visa, MasterCard, and PayPal.
Is payment secure?
Yes. Payments use SSL encryption. We do not store your full card number.
Do you offer instalments?
No.
Products and Account
How do I create an account?
Click the account icon and follow the prompts.
Forgot password?
Click “Forgot password” on the login page. We will send a reset link.
Do products have a warranty?
Yes. The French statutory legal guarantee of conformity applies for 2 years from delivery. Contact us if a conformity issue arises.